From 2012 - Present
Summary: I am an experienced Assistant Manager with a proven track record of success in adapting to new technologies, managing staff/volunteers and coordinating tasks, and troubleshooting and developing solutions to unforeseen problems. I have extensive experience in retail operations, merchandising, marketing, and product selection, and I am skilled in developing promotional copy, technical texts, and video scripts. I am an asset to the overall operation of the business and take initiative to lead and work collaboratively to improve traffic and sales.

Experience:

•Initially started when we were “Ten Thousand Villages” as a volunteer and was immediately offered a summer management position, which I maintained nearly every year until 2020 when I was given a permanent position as the Assistant Manager. I also worked at the Niagara-On-The-Lake location for a short period until the nationwide closure of Ten Thousand Villages Canada.

•Utilised adaptive skills to assist in updating to new POS system (Lightspeed) and training volunteers during the transition from under Ten Thousand Villages/MCC into an independent business.

•Utilised exceptional time management skills to coordinate tasks and staff, managing multiple critical tasks and objectives.

•Responsible for reporting on areas for improvement in store operations, merchandising, marketing, and product selection, as well as reporting on the status of weekly objectives. These reports have aided in the transition into an independent store, helping to maintain and expand our existing presence within the local and greater community.

•Troubleshooted and developed solutions to unforeseen problems and challenges, making myself available on-call to resolve unforeseen situations.

•Took initiative to lead and work collaboratively to develop promotional copy, technical texts, and video scripts important to both store promotion and internal operation leading to improved traffic and sales.

•Utilised design composition skills, attention to detail and design aesthetic, and typographic skills to develop graphic promotional content on both social media and e-communications.

•Took initiative to develop consistent company branding and copy that still held our connection to our roots while defining us as a separate entity, improving image with increased customer loyalty and awareness of mission.

•Key contributor to the development and maintenance of our eCommerce site, Utilising and growing above skills.

From 2018 - Present

Summary: I am an experienced Teaching Assistant with a proven track record of success in collaborating with colleagues to develop learning content and strategies, overseeing multiple seminars, and providing academic support to students. I have excellent communication skills and a passion for helping students succeed. I am highly organised, efficient in my work and able to manage multiple tasks effectively.

Experience:

•Worked collaboratively with colleagues to ensure consistent grading and develop learning content and strategies to be utilised across all seminars, resulting in steady improvement in students throughout the course.

•Assisted in the development of learning content such as midterm and final exams.

•Responsible for overseeing multiple seminars and grading student assignments, reporting weekly to the instructor.

•Led seminar discussions, encouraging students to share ideas, identifying areas for improvement in students’ presentations and written work, monitoring students’ progress and maintaining records of attendance and assessment.

•Utilised eLearning tools (Sakai) to aid in students’ learning experience.

•Responded to student inquiries, aided students by providing mentorship and academic support.

•Conducted some lectures in the absence of the professor.

From 2021 November - 2022 April

Summary: I am an experienced research assistant with a strong background in data analysis, organisation, and presentation. I have experience working remotely on research projects, and I am highly skilled in coordinating multiple stages of the research process simultaneously to accommodate project deadlines. I am an efficient and detail-oriented worker with a passion for research.

Experience:

•Worked remotely on a research project focusing on Reflective Practice in ESL/EFL at Brock University.

•Gathered, organised, and extracted key information from academic journal articles, presenting key details relevant to the project in Excel and Word documents, allowing for consistent easy access.

•Coordinated multiple stages of the research process simultaneously to accommodate project deadlines.

•Engaged in detailed analysis of research article contents and determined relevance and place within the framework.

•Final product: a series of clear written summaries of key articles indicating relevance and contributions to research goals.

From 2019 - Present

Summary: I am an experienced Invigilator with a proven track record of success in monitoring students in exam rooms and ensuring that all accommodations for students are met as indicated on the students’ cover pages. I am a dedicated professional with strong attention to detail, and I am able to work well under pressure.

Experience:

•Worked as an Exam Invigilator for Student Accessibility Services during high demand exam periods in the academic year.

•Monitored students in exam rooms, ensuring students had the correct exam and that all accommodations for the students were met as indicated on the students’ cover pages.

•Ensured completed exam materials were signed by students and stored securely.

•Worked as a float in hall outside of classrooms. Escorted students to washroom when needed, provided monitors with additional materials (pencils, writing booklets, scantrons, scrap paper, etc.) as needed.

•Used adaptive skills to manage student inquiries and concerns; brought them to the attention of the Lead Invigilators.

•Ensured Brock University policies and procedures were adhered to.

From 2015 - 2016

Summary: I am an experienced Sales Associate with a proven track record of success in working closing and mid-shifts, as well as some opening shifts. I have excellent communication skills and a passion for helping customers find the best suited phone and service plan for their needs. I am highly organised, efficient in my work and able to manage multiple tasks effectively.

Experience:

•Primarily worked closing shifts and mid-shifts as well as some opening shifts at Koodo Mobile.

•Ensured customers were aware of various promotions while in store.

•Worked together with co-workers and customers to determine the best suited phones and service plans for the customer.

•Completed new user activations and renewals.

•Memorised and explained various phone and accessory specifications and prices to customers.